We were approached by a motor carrier wanting to evaluate whether or not the rate levels it charged were in line with those charged by other carriers in several markets. To do so, we conducted a freight cost benchmarking process, a step that involved comparing the carrier’s rates to those being charged by competing carriers, using actual contracted rates. We reported that the carrier’s rate low in a number of lanes and high in others, which explained why business volumes and yields were not in line with expectations. The carrier decided to use our report to make rate adjustments, and later informed us that the work we performed was highly valuable.