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| Business Logistics > About
Business Logistics > Quality Measures |
Quality Measures
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| We
employ a Total Quality Management Program that utilizes a report card
system for evaluating the performance of our vendors and staff. This
program identifies performance objectives and sets performance standards.
Performance objectives and standards are determined in concert with
our clients so that all parties are assured of working toward common
goals and that the interests of our clients will be met. Variations
against defined standards, positive and negative, are measured against
these standards and are recorded on the report card documents, and
are shared with our key staff members as well as those of our many clients. |
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